Shipping policy
Shipping Policy for SUB60 Apparel
Effective Date: 22/09/2024
Thank you for shopping with SUB60 Apparel! We are committed to providing you with a seamless shopping experience, including timely and efficient shipping. Please review our shipping policy below for important information.
1. Processing Time
All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day. During peak seasons or promotional events, processing times may be extended.
2. Shipping Methods and Rates
We offer various shipping options to accommodate your needs. Shipping rates are calculated at checkout based on the selected method. Options may include:
- Standard Shipping: 2-8 working days of dispatch.
- Express Shipping: 1-4 working days from dispatch.
3. Domestic Shipping
We currently ship to locations within Australia. Delivery times may vary depending on your location. Once your order has shipped, you will receive a confirmation email with tracking information.
4. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this number to monitor the status of your shipment through the carrier’s website.
5. Shipping Issues
If you experience any issues with your shipment, such as delays or lost packages, please contact us at sub60apparel@gmail.com. We will do our best to assist you in resolving the issue.
6. Address Accuracy
Please ensure that the shipping address provided during checkout is accurate. We are not responsible for delays or lost packages due to incorrect addresses. If you need to change your address after placing an order, please contact us as soon as possible.
7. Returns and Exchanges
For information on our return and exchange policy, please refer to our Returns Policy.
8. Customer Support
If you have any questions or concerns regarding shipping, please reach out to our customer support team at sub60apparel@gmail.com. We’re here to help!
Thank you for choosing SUB60 Apparel!